Buyer information

We issue full price refunds for items that are unused, in their original packaging and for which a return request has been submitted to support@phatemm.com within 14 days of purchase. Please note that sale items cannot be returned or exchanged.

All goods must be returned in perfect condition, unused and with tags attached. We cannot offer exchanges or refunds on damaged goods.

For international orders, shipping costs, customs duties and sales taxes are non-refundable through Phatemm.

Phatemm reserves the right to reject any return of merchandise that does not meet our return requirements. If your return is not accepted, it will be shipped back to you at your expense and no refund will be issued.