Buyer information

Placing an order

You do not need to create an account to shop at therow.com; however, as a registered user, you will have access to account services designed for our customers

Product Information

On each product page you will see all available sizes and colors, description and product composition.

PAYMENT OF ORDER

Phatemm.com accepts the following payment methods:

  • By bank cards when placing an order: Payments by bank cards are made in strict compliance with the requirements of MIR, Visa, MasterCard, Amex, JCB, DinersClub payment systems. Payment by VISA and Mastercard bank cards, issued not in Russia, is temporarily not available. To pay for your purchase, you will be redirected to a secure payment page of the acquiring bank to enter your card details.
  • Cash or bank card at pickup: You can pay upon receipt by bank card or cash at the points of delivery

Payment security

We take the issue of online security very seriously. It is your information, and we want to keep it that way. We have implemented reasonable technical and information security measures, consistent with federal law, to protect your personal information from unauthorized access and use. We use only secure connections, as evidenced by the URL prefix "https" and the padlock symbol that appears in the address bar of your browser.

Your order may be subject to routine fraud checks before the transaction is approved, and for greater protection, our customer service team may contact you for additional information before confirming your order.

Order status

You will be notified by e-mail whenever the status of your order changes. Registered users can also find all information related to their orders in their personal cabinet. If you have additional questions regarding the status of your order, please contact customer support.